A: The EV charger is equipped with a tamper protection. If the cabinet cover is not installed properly, the EV charger will report an error and will prevent any charging or setup activities. Check the electrical wiring is correct.
A: The EV charger broadcasts its Wi-Fi access point only for 5 minutes after it is powered up. Please set up Wi-Fi within this time period.
A: Some mobile devices may automatically display a webpage for setting up a connection to a Wi-Fi network. If this does not happen, open a web browser and enter http://192.168.3.1 in the address bar to access the Wi-Fi network setup page.
A: The EV charger is designed to connect to a 2.4GHz Wi-Fi network. If you have a dual-band router that supports both 2.4GHz and 5GHz bands, make sure that the 2.4GHz band is enabled on your router. If you are unsure how to enable this band, please refer to your router's documentation for guidance. Additionally, ensure that the EV charger is located within the signal coverage area of the Wi-Fi router to establish a reliable connection.
A: There are two QR codes, one for connecting to the EV charger access point and another is the serial number. Scan the serial number one to complete the adding process. If the scanning process is not successful, you can input the serial number in the APP accordingly.
A: If "Plug and Charge" setting is disabled, you need to scan an NFC card on the EV charger or use the APP to authenticate yourself before charging can be started. LED is LIGHT BLUE when waiting for NFC. If "Schedule" is enabled, charging will only start between the Start and End time. If "Randomized delay" is enabled, a random delay with duration (between 1 and 600 seconds) is applied before delivering power. LED blinks BLUE when waiting for schedule or during the randomized delay.
A: There is a locking pin inside the EV charger socket to avoid the cable from disconnecting during charging. The locking pin is disengaged when charging is finished. But there is a possibility that the locking pin is stuck and keeps holding the charging cable from being unplugged from the EV charger. This may happen if the cable connector is damaged or the cable connector is not inserted properly into the charging socket. To solve this, try pushing the charging cable inwards the EV charger socket. Open the APP, it should be showing the Charging Completed screen, click the "Unlock" button at the bottom then the EV charger will try to disengage the locking pin. Try to unplug the charging cable once again. Or try power reset the EV charger by turning Off and On the circuit breaker installed at the upstream. The EV charger socket lock should be disengaged for disconnecting the charging cable. Contact your installer if the problem persists.
A: It is recommended to connect the EV charger to the Internet and add it to your APP to enjoy full functionalities. The EV charger is factory defaulted to allow plug and charge directly before set up to connect to any Wi-Fi network. Without connecting to Wi-Fi network, the LED blinks YELLOW, but it is allowed for charging.
A: After adding the EV charger to the APP, there is a setting called "Plug and Charge". If it is DISABLED, a NFC card or initiate via APP is needed in order to start charging. Thus, if this setting is DISABLED before the Internet is broken, the EV charger cannot charge because it cannot verify the NFC card with the database in the server and cannot be triggered from APP. On the other hand, if this setting is ENABLED before the Internet is broken, the EV charger will charge directly once it is connected to the EV.
A: Both the EV charger firmware and the EV charger APP may have updates occasionally to improve the overall EV charging experience. It is suggested to use the latest version for all time.
EV Charger Firmware: Firmware updates enhance the performance and stability of the charger. These can typically be done through the mobile app associated with your charger. When an update is available, a notification or update prompt will appear in the app.
Mobile App Updates: Keeping the app updated ensures you have access to the latest features and improvements. Updates for the app can be downloaded from the App Store or Google Play, depending on your device.