iT500 - Device is already connected.

iT500 - Device is already connected.

  iT500 : Device is already Registered / Associated / Connected (7.2.12) .

If when you are trying to register your device to an account you have just created, you get a message stating the “Device is already Registered / Associated / Connected to another user account” then you will need to click on the link below and complete the information requested on the Form to allow us to free the device from the previous owners account.

 

Please click on the link below and complete the form.



                                             _______________________________

    • Related Articles

    • iT500 - Device is already connected.

      iT500 : Device is already Registered / Associated / Connected (6.4.3) . If when you are trying to register your device to an account you have just created, you get a message stating the “Device is already Registered / Associated / Connected to ...

    • IT500 - The app says my device is offline.

      iT500 : App says my iT500 is ‘offline’  (7.2.8) .  Description :  If you are experiencing problems with controlling your thermostat from the App on your mobile device or your App displays the Manage Devices screen when you log in then this document ...

    • How do I register my device on the App ?

       iT500 : Registering on the App (7.2.10) .  Description : The iT500 thermostat can be controlled from the App on your mobile phone, tablet or via the Website on your PC.  In this document we will look at the procedure to register a new device via ...

    • IT500- Inserting Batteries & Device Code

       iT500 : Inserting the Batteries & STA Device Code  (1.5.1) .  Remove the battery cover from the base of the iT500 thermostat.  Take a note of the full device code. This will be needed to register your device and may be useful should you require any ...

    • IT500- Device Code Location & battery installation

       iT500 : STA Device Code  & battery Installation (7.2.5) .  The following document shows you the location of the Thermostats Device Code or ‘STA’ Number and how to correctly fit the batteries. Remove the battery cover from the base of the iT500 ...