iT500 : Firmware Updates (7.2.7) .
Description : Your iT500 Thermostat is capable of receiving OTA (Over The Air) Firmware Updates. These are used to keep the software up to date with external changes that may affect your system for example Apple updating their Phone Operating System iOS. |
In most cases you will receive a notification that there is a Firmware Update available for your thermostat and will be asked to move your device nearer to your gateway and proceed. As this process depends on your internet connection speeds and available bandwidth you may find it will take several attempts to successfully complete the update. |
Here are a few things you can do to help the Firmware Update complete without error. |
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If you are unable to get your update to work but still want to use your App to control your device, simply click on your thermostat in the Manage Devices Screen. You can try the update again at another time. |
Firmware Update is Failing : |
If you have followed the suggestions above but find that your Firmware Update is failing, then please check your Gateway. (The Gateway provides a connection for your iT500 system to the internet). |
The Gateway should be setup as shown below in the diagram. |
Make sure your Gateway is connected to your Internet / Broadband Router using the black Ethernet Cable provided. Raise the Aerial to allow it to communicate with your iT500 Thermostat and then ensure the power adapter is connected securely. When all the cables are connected, the Gateway should have a green light in the corner. |
If you have a Red Light on your Gateway : |
Ensure you used the correct port on your router when you set up your Gateway. Use the following ports for your corresponding Internet Service Provider in order for your Gateway to operate correctly. |
Port 1 : Sky Customers. |
Note: You may also require port 80 and port 2165 UDP open on your internet router. Please consult your routers operation manual or contact your ISP for details on TCP/UDP Port settings. |