Question: Why when I am increasing the temp on
my RT310, but the heating is not increasing?
Answer: Check you have not set the thermostat in
Frost protection mode – snowflake on screen.
If you can increase the set temperature cut
boiler does not come on, check the wiring from the thermostat to the boiler or
the boiler itself.
Question: Can I use the RT310 on a vokera boiler or is it for certain boilers only?
Answer: The RT310 is a hard-wired unit that has a volt free COM and NO port. Meaning the unit can switch 0-230V devices, just make sure the boiler does not exceed the RT310 max 3(1)A switching current.
Question: What power supply adapter is used for the RT310i gateway?
Answer: The iTG310 and iTG500 gateways use same power adapter rated at 5DC V, pin size 10mm long/deep, 3.46 mm outer (negative), 1.3mm inner (positive). A universal multi head power adapter usually has this size, however make sure it is rated at 5DC V.
Question: When requesting a STA or SRT removal via the form what is the expect removal time, how quick will it be done?
Answer: You will get a notification in the email when it has been removed. Typically, you should allow for up to 2 working days for the form to be processed.