RT310i - Q & A Section

RT310i - Q & A Section


Question: What power supply adapter is used for the RT310i gateway?

Answer: The iTG310 and iTG500 gateways use same power adapter rated at 5DC V, pin size 10mm long/deep, 3.46 mm outer (negative), 1.3mm inner (positive). A universal multi head power adapter usually has this size, however make sure it is rated at 5DC V.



Question: When requesting a STA or SRT removal via the form what is the expect removal time, how quick will it be done?

Answer: You will get a notification in the email when it has been removed. Typically, you should allow for up to 2 working days for the form to be processed.

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