Question: What power supply adapter is used for the RT310i gateway?
Answer: The iTG310 and iTG500 gateways use same power adapter rated at 5DC V, pin size 10mm long/deep, 3.46 mm outer (negative), 1.3mm inner (positive). A universal multi head power adapter usually has this size, however make sure it is rated at 5DC V.
Question: When requesting a STA or SRT removal via the form what is the expect removal time, how quick will it be done?
Answer: You will get a notification in the email when it has been removed. Typically, you should allow for up to 2 working days for the form to be processed.
Question: RT310i and iT500 - how do I get the app on the PC?
Answer: The RT310i and iT500 Plus apps are only available for Android or iOS. To access your RT310i or iT500 on a desktop, use the website:
https://salus-it500.com/
Question: I have an RT310i system, but the previous owners have not logged out and cannot be contacted?
Answer: We have a process to help you unregister the SRT number from your thermostat. Please contact Salus support to begin the RT310i device reset / re-registration process.
Question: I can't connect to the Internet because the ITG310 gateway is not working?
Answer: The gateway should have either a green or red LED to show it is powered. If your ITG310 is not powering up, check the unit is plugged into the power adaptor. If it is, but you get no LED, replace the power adaptor with another 5V DC adaptor.
Question: What time is set for Sunset and Sunrise?
Answer: Sunset and Sunrise are options in the smart home system. The information is taken and updated automatically from weather APIs (such as “OpenWeatherMap” or “Weather Underground”), according to your gateway’s perceived region location.
Question: RT310i - when trying to add it to the app it says already connected?
Answer: This means the RT310i is still registered to another (or a previous) account. Fill in the reassignment form to remove the RT310i from its current account: Removing an Account or the Device Assignment.
Question: I need the manual for the RT310 to reprogram it? / Can I set a schedule on my RT310?
Answer: The RT310 does not have any programming capabilities – there is no schedule to set on the thermostat itself. The RT310i does.
To use scheduling you need to get the RT310i online with its gateway and the RT310i app. From there the on/off scheduling can be changed.