SC600 Setup and Troubleshooting FAQ

Question: During setup on devices for Android and iOS, I’m having trouble getting the camera to work.
Troubleshooting Steps: Please reset the Camera to setup mode and try reconfiguring the camera on the app.

Question: How can I sign up for a new account?
Troubleshooting Steps: To sign up with the Salus app on your smart device, download the app and follow the sign-up instructions.

Question: I need assistance to set up a new device on the Salus app.
Troubleshooting Steps: To set up a camera using a smart device, first ensure your device is connected to a 2.4 GHz network, then follow the in-app instructions.
Question: Pairing Tips/ not connecting with the router.
Troubleshooting Steps: Below are some basic tips that you need to check: Ensure the camera is within Wi-Fi range, the router is on, and broadcasting at 2.4 GHz.
Question: How to check if the router is set to 2.4 GHz.
Troubleshooting Steps: The camera can only be connected to the 2.4 GHz band. Check your router settings through the router’s admin panel to ensure it is set to 2.4 GHz.

Question: Pairing failed, what should I do?
Troubleshooting Steps: Ensure the camera is in setup mode, the router is set to 2.4 GHz, and your smartphone is within range.

Question: How do I add a camera to my gateway device?
Troubleshooting Steps: Open the Salus app, go to settings, select 'Add Camera,' and follow the on-screen instructions.

Question: How can I manage my subscription services?
Troubleshooting Steps: Log into your account on the Salus app, go to 'Subscriptions,' and you can manage your services from there.

Question: How do I send the app logs for troubleshooting?
Troubleshooting Steps: In the Salus app, go to 'Settings', select 'Send Logs', and follow the prompts to send the necessary information to support.

Question: My camera frequently disconnects, what should I do?
Troubleshooting Steps: Check your Wi-Fi signal strength, router settings, and ensure the camera is not too far from the router.

Question: How do I delete a camera from my account?
Troubleshooting Steps: In the app, select the camera you want to remove, go to settings, and select 'Delete Camera.'
Question: How can I rename a camera in my network?
Troubleshooting Steps: Select the camera in the app, enter settings, and choose 'Rename Camera' to change its name.

Question: How do I access the gallery for recorded videos?
Troubleshooting Steps: Open the gallery in the Salus app and select the camera whose recordings you want to view.

Question: Can the camera be used outdoors?
Troubleshooting Steps: The camera is designed for both indoor and outdoor use, make sure it is positioned away from direct exposure to weather.

Question: How do I enable motion detection?
Troubleshooting Steps: In the camera settings on your app, find the 'Motion Detection' option and enable it.