SQ610 - FAQs

SQ610 - FAQs

Question: I forgot the PIN – what should I do?
Answer: Contact SALUS technical support – the device will need to be sent in for unlocking. 


Question: My thermostat keeps losing connection with the wiring center – what does it mean? / My SQ610 regularly drops out and I need to reset it?
Answer: Frequent disconnections may indicate weak ZigBee signal strength.
To check this:
      – Move the thermostat closer to another 230V-powered SALUS device (e.g., KL08RF wiring center, UGE600/UG800 gateway,
         SPE600 smart plug, or a wired thermostat).
      – If the connection improves, signal range was likely the issue.
To solve it:
      – Add a signal repeater or another 230V-powered SALUS device (e.g., RE600 repeater or SPE600 / SP600 smart plug), which will also act as a range extender.
      – Add the extender to your gateway and place it physically between the SQ610 and the gateway – this should reduce the dropouts.


Question: Changing temperature units
Answer: You can change the temperature units (°F/°C) in two ways:
      – On the device: Menu → Installer settings → Temperature scale → select unit → confirm.
      – In the app: Select device tile → Settings (gear icon) → Settings → Advanced settings → choose unit → save changes at the bottom.


Question: Compatibility with SR600
Answer: Thermostats SQ610/SQ610RF are compatible with the SR600 switch. To pair them:
      – Add both devices to the system.
      – Select the thermostat tile.
      – Choose the relay icon and link the devices.


Question: Checking paired devices
Answer: To check what device the SQ610/SQ610RF is paired with:
      – Select the thermostat tile → Settings (gear icon).
      – In the “Information” tab, see the “Paired with” line.


Question: Additional S1/S2 options
Answer: To use the additional S1/S2 inputs:
      – Connect an additional sensor according to the manual.
      – On the thermostat: Menu → Installer settings → Additional input S1/S2 → select function → confirm.
      – In the app: Settings → Advanced settings → “Input S1/S2” → choose function from the list.


Question: Installing SQ610 (flush-mounted)
Answer: The SQ610 thermostat is flush-mounted – connect it according to the manual and place it in a wall mounting box.

Question: Connecting to KL06 control unit
Answer: To connect the SQ610 to the KL06 control unit, use a 3-core cable.




Question: Does SQ610 act as a repeater?
Answer: The SQ610 does have the ability to improve our Zigbee mesh network, but not as much as a dedicated RE600 repeater.


Question: Can I select a different minimum temperature setpoint on the SQ610RF?
Answer: The default minimum can be changed in the thermostat’s Admin settings menu or in the app on the thermostat’s advanced settings menu. 


Question: My SQ610 and SQ610RF screen flashed for a time during the night.
Answer: 
Salus Smart devices are continuously improved, to make sure they remain up to date, safe and secure.
Sometimes these updates require devices to be reset, which can make their screens light up for a short time.

You can check for any updates and start them yourself.
On the app dashboard screen, click the cog icon in the upper right corner of the image.
Then click the Scan My Home button.
The system will check for updates, any devices with them will have a cloud icon.
Click the cloud to begin an update. This can take quite some time, so do be patient
When compete, the scan my home cloud icon will turn off.

Question:
What does it mean when my thermostat is saying “Go to the smart home app”?

Answer: 
The “Go to the smart home app” means the thermostat (SQ610 or SQ610RF) has been added to your account but has not been setup. You need to assign what the thermostat will control to finish the setup.

If you skipped the setup step when adding the thermostat, you can finish the setup by going in app:

Menu -> Equipment -> All Equipment -> select the thermostat -> press the Cog symbol for settings -> you will be prompted to select a device you want the thermostat to control – resuming the setup. After finishing the setup, the thermostat will display the time and temperature.



Question:
SQ610RF – how to copy settings and schedules.

Answer: 
In the Salus smart home app you can copy an existing device settings and schedules to a new, same model, device. You will not be able to copy to a different model type due to different settings being available.

This option is available when Saving settings, when you press Save you will get a prompt to change settings for all, same model only, devices or just this individual device.

Connect and assign your new device. In the app open a device setting, whose settings you want to copy, and change any of its setting to a different value and back to original value – making Save button available. Press Save and you will get a choice to apply these device settings to all, same model, devices or just this individual one, select Change all devices.

To copy a schedule, use the “Duplicate schedule” option found in the app, under the device Schedule edit screen - where you create and edit schedules.


Question: SQ610 / SQ610RF – How do I unlock the schedule in the app?
Answer: The only accounts that cannot edit schedules are invited Guest accounts. Every other user level can edit schedules in the thermostat’s settings under Schedule.
For the thermostat to follow the schedule, change the thermostat mode from “Permanent Hold” (hand symbol) or “Standby” (power symbol) to “Follow Schedule” (A), via the symbol found next to the temperature dial.

Question: SQ610 / SQ610RF – How do I program the schedule in offline mode?
Answer: 
1. Press the menu button to enter the main menu.
2. Enter the schedule settings by pressing tick.
3. There are 3 possible schedule variants you can choose from using the Up/Down arrows:
     – “Mo-Fr + Sa-Su” = working days and weekends separate
     – “Mo-Su” = whole week the same
     – Single days = each day separate
4. Select and confirm your choice with tick.
5. The hour field will flash – select the program’s start time using Up/Down, accept with tick; the minutes field will flash, select the minutes, accept with tick; the temperature field will flash, select the desired set temperature for that time period, accept with tick. It will now switch to the next program’s hour field. The next program’s start time will be the previous program’s end time; all programs work in a cycle, meaning program 6 runs until program 1’s start time.
6. Hold the tick button for 3 seconds to save and exit schedule editing.

Note: If you make a mistake in a field, you can always go back to the previous step using the menu button. You can also skip a program by increasing its start time above the next program’s start time – while the program’s hour is flashing, press the Up arrow until it displays --:--.

Question: How can I temporarily turn the SQ610 or SQ610RF off?
Answer: The SQ610 or SQ610RF can be put to standby by pressing and holding the tick button for around 5 seconds. The standby icon appears on screen, and the thermostat will operate to your frost set point.
Question: The heating comes on even though the temperature is higher than the target on the SQ610?
Answer: The SQ610 shows the animated ‘wavy lines’ demand icon on screen when it is calling for heat. Look for this icon when you suspect the heating is on when it should not be. If the demand icon is not showing, the SQ610 is not calling for heat – check the equipment the SQ610 is wired to, and the rest of the heating system, to ensure the heat is not being called on from another part of the system.
Question: SQ610RF – Do I need a special charger to charge the unit?
Answer: No. The SQ610RF charges via its USB Type-B port at 5V (±1.5V), with a maximum charge current of less than 100mA. Any standard 5V USB charger or phone charger will work. Using a fast charger or higher-wattage adapter won’t damage it, since the thermostat only pulls what it needs.
Question: How can I set the temperature of the SQ610?
Answer: Use the up/down arrows to change the set point, then press the tick button to confirm. If the screen is locked (a padlock icon is shown), press any button to bring on the backlight, then press and hold the up and down arrows together for 5 seconds to remove the lock.
Question: I think my SQ610RF needs a new battery – what should I purchase?
Answer: Nothing to purchase. The SQ610RF has a built-in rechargeable battery which is factory fitted and is not user-replaceable. The unit may fail to turn on if the battery is exhausted.
To rectify this, plug the SQ610RF into a micro USB cable and into a good quality USB charger socket – such as one supplied with a mobile phone – and charge it for 24 hours.
Question: My SQ610RF has gone offline – how do I get it back?
Answer: Make sure the thermostat is on and has charge; if not, plug it into the micro USB cable and charge it until full.
Also check that the thermostat is not sited too far from the gateway – if it is, the reception can be weak and the device can go offline.
Question: I need to connect the SQ610 to a new Wi-Fi router?
Answer: The SQ610 thermostat does not connect to Wi-Fi directly – it connects to your Universal Gateway, and it is the gateway that connects to your router.
Plug the gateway into your new router with the Ethernet cable to get it back online, then change the Wi-Fi settings for the gateway in the app.
Question: My hot water does not heat up to 65° – is something wrong in my SQ610 settings?
Answer: No. The SQ610 thermostat can only control heating and cooling systems – it has no direct control over domestic hot water demand.
If your system includes a hot water storage heating control timer, its setting would need to be checked.

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