UG600 - Q & A Section

UG600 - Q & A Section


 UG600 : Frequently Asked Questions  (6.1.1) . 


Description :     

This section aims to provide quick answers to any questions you may have and to signpost you to the relevant document if more information is required.

 

My App is not finding the Gateway and the Gateway Serial Number is not populating ?

Press the button on top of the gateway once so that it flashes green, then on your Smart Home App in Equipment, Gateways, press “Search for gateway” immediately.                    

(Refer to:  Doc. )


The 2 minute registration window has expired ?

Press the button on top of the gateway once. The LED should return to solid blue. Next, click “Search for gateway” followed by clicking “Activate my gateway” to complete the process (Refer to:  Doc. )



What colour should the LED be on my gateway ?  

Your gateway will be solid blue if paired correctly.                                                             

(Refer to:  Doc. )


Can I turn off the Gateway LED ?

Yes. Open the Smart Home App, then press the MENU button. Next press Equipment, followed by Gateways. Here you can now change the LED setting between ‘Always On’ and ‘Off  when Idle’.          

(Refer to:  Doc. )


Why is my Gateway LED not illuminated ?

First, check that your power connection is inserted all the way into the gateway. If the LED is still off, check your Gateway LED settings.                                                                          
(Refer to:  Doc. )


Why is my Gateway LED permanent green. ?

If you have a permanent green LED on your Gateway, then you have lost internet connection. Check your Ethernet Cable and that your Internet Router or WiFi is working.    

 (Refer to:  Doc. )


My Gateway LED is flashing green ?

Simply press your gateway button once to return to normal mode. The LED should turn blue.

 (Refer to:  Doc. )


How many devices can I connect to the UG600 Gateway ?

You can connect up to 240 devices to the UG600 gateway.                                                 

(Refer to:  Doc. )


How do I factory reset my UG600 Gateway ?

Press and hold the button on the top of your Gateway for more than 10 seconds until the LED turns yellow then release. Your Gateway will re-start and the LED will go through a sequence of  Green, Red, Green and finally to its normal mode Blue.                                                

 (Refer to:  Doc. )


                                                       ___________________________



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