IT500 - FAQ

Question: The antenna on this thermostat is no longer functioning – gateway LED is off

Answer: If the thermostat gateway LED is off and does not turn on even after connecting to another power source, it is very likely that it is defective and needs to be checked by a service technician.

If your thermostat is less than 5 years old, you can send it for inspection, along with a copy of the invoice/purchase receipt.

If more than five years have passed since the date of purchase, the product is no longer covered by the warranty.

Question: The device no longer displays anything.

Answer: If the device screen remains blank even after installing a new set of alkaline batteries, a complete reset is required. Please remove the batteries and leave the device disconnected for 10 minutes, then insert a new set of batteries and check the thermostat's functionality.

If the thermostat still does not display anything on the screen after this procedure, the device may be defective.

If your thermostat is less than 5 years old, you can send it in for inspection, along with a copy of the invoice/purchase receipt.

If more than five years have passed since the date of purchase, the product is no longer covered by the warranty.

Question: The IT500 receiver no longer works; its LEDs are not lit.

Answer: If the IT500 thermostat receiver is no longer functioning, with no LEDs lit (the bottom one should be green), please ensure that the receiver is properly powered. If the receiver is powered and still not functioning, it may be defective.

If your thermostat is less than 5 years old, you can send it in for inspection, along with a copy of the invoice/purchase receipt.

If more than five years have passed since the date of purchase, the product is no longer covered by the warranty.

Question: The set temperature keeps resetting to 14 degrees.

Answer: If the thermostat is operating in AUTO/PROGRAM mode and the set temperature 'jumps' to 14°C during a certain time interval, it is possible that the thermostat is following the factory preset program.

In this case, the user must modify the temperatures and time intervals in the preset program according to their preferences. This way, the thermostat will operate based on the newly set temperatures in the program.