Question: App shows different values than the ones set for RS600
Answer: If the RS600 app shows different values than the ones set, please contact SALUS technical support – a firmware update may be required.
Question: Can individual components from a set be purchased?
Answer: No, we do not sell individual components or parts of devices that are only available as part of a set.
Question: Can I install the SQ610/SQ610RF thermostat in a bathroom?
Answer: No, these thermostats have an IP30 rating and should not be installed in damp areas or where they may come into contact with water.
Question: The Smart Home app doesn’t work – what should I do?
Answer: The Smart Home app is no longer supported. Download the new SALUS Premium Lite app and log in with the same credentials. If your account hasn’t been migrated, contact technical support.
Question: How to access the system via web browser?
Answer: To access the system via web browser, go to the Connected–Solution website and log in using the same credentials as in the SALUS Premium Lite mobile app.
Question: My SQ610RF battery is empty – what should I do?
Answer: SQ610RF devices contain a built-in, non-replaceable battery. If the battery is discharged, connect a Micro USB charger to the port on the bottom edge of the device.
If the device doesn’t charge:
– check the port for dust or debris,
– make sure the charger is working properly.
If the issue persists, contact SALUS technical support.
Question: How can I contact SALUS technical support?
Answer: We currently do not offer live phone support. To receive assistance, please submit a request via the contact form or email. Your inquiry will be forwarded to our technical support team, and we’ll do our best to respond as quickly as possible.
Question: My One Touch rules don't work – what should I do?
Answer: If your device doesn’t respond to a One Touch rule, verify the following:
– the correct device has been selected,
– rule conditions are set properly and are achievable,
– there’s no conflict with another rule (e.g., one rule turns the device on at 21°C while another turns it off at the same temperature).
Edit or remove conflicting rules and save the updated settings.
Question: Is the TS600 thermostat compatible with the Salus Premium Lite app?
Answer: Yes, the TS600 thermostat is fully compatible with the Salus Premium Lite app. It uses ZigBee 2.4GHz wireless technology and connects to the UGE600 or UG800 gateway, enabling remote control and integration with other devices in the system.
Question: What does error 06 on the thermostat mean?
Answer: Error 06 means there are multiple active notifications or errors.
To view the list:
– Press the “OK” button on the thermostat,
– Scroll through the messages using the up/down arrows.