Common Issues
UGE600 – Green light not going Blue
When you are sure the UGE600 is not blocked in the router from accessing the internet and you are still experiencing a constant green light, this means the gateway has an old firmware that is not compatible with our current cloud network, and it will ...
No Internet Connection | Cannot Connect to UGE600 Gateway
Losing the Internet connection or not being able to connect to the UGE600 gateway is a common issue reported by both users and installers. This article offers a step- by-step guide on how to troubleshoot and resolve the problem. 1. Basic Check – ...
UGE600 won’t connect via LAN – Blue LED not lit
Sometimes, even with a working router and correctly connected LAN cable, the UGE600 gateway fails to go ONLINE (blue LED missing). Below are possible reasons and a fallback configuration in Offline (Local) mode. 1. Basic checks Power on – green LED = ...