1. Check Internet Connection:
- Are other devices (e.g., phone) connected to the Internet?
- If not, the issue lies with the router or ISP.
2. Ethernet vs Wi-Fi Connection:
- If the gateway is connected via Wi-Fi:
- Try temporarily connecting it via Ethernet cable to your router.
- Wait 2 minutes and check if the LED turns green.
3. Restart the Entire System:
- Disconnect power from:
- UGE600 gateway,
- Wi-Fi router,
- Wiring center or any related devices.
- Wait 30 seconds, then power up in this order:
- Router
- UGE600 gateway
- Remaining system components (e.g., thermostats, actuators)
4. Device Identification Mode:
- Briefly press the button on the UGE600.
- Connected devices should respond (e.g., LEDs flash).
- Confirm all system components are still recognized.
Additional Actions:
ZigBee Network Reset:
- If there may be an issue with ZigBee pairing:
- Press and hold the button on UGE600 for 5 seconds.
- The LED will flash red, meaning the gateway is open for new device pairings.
Factory Reset (Optional):
- If the device remains unresponsive
- Hold the button for 15 seconds.
- This will reset the gateway to factory settings (removing all paired devices).
Tips:
1. Wi-Fi connections are often less stable than Ethernet – it's best to begin setup with a wired connection.
2. After a restart, allow time for all devices to fully reconnect.
3. Do not use the CO10RF coordinator together with UGE600 – these are incompatible.
Summary
A solid red LED on the UGE600 indicates a lost internet connection. In most cases, you can resolve this by:
If the problem persists, try a ZigBee reset or contact SALUS Technical Support.